How It Works
Tailored, flexible support built around your business, not someone else’s template.
Every client is different
With every client being different asking ‘how does flexible support work?’ is a great question.
We understand every client is different so we build trust by listening to understand the challenge, we then propose tailored solutions & assign flexible resource.
Here is our 3 step process which we adapt dependant on the clients needs:
Discovery
The main intention of the Discovery is to:
- Understand the client’s current challenges — What’s not working, what’s overwhelming, and what’s getting in the way of growth
- Explore goals and priorities — Where they want the business to go, and what success looks like
- Assess operational gaps — Identify missing or messy processes, stalled projects, unclear team roles, or scalability issues
- Determine fit — Make sure your services (OPPPS, VA Bureau, or both) align with their needs, working style, and values
- Explain how you work — Outline your approach, what support could look like, and how it’s bespoke to their business
- Build trust and connection — Create a space for open conversation, not a hard sell
- Clarify next steps — Whether it’s a proposal, follow-up call, or a referral, leave with mutual clarity.
Chemistry
As a people business the equation has to be spot on, that’s the intention behind our Chemistry sessions to ensure:
You (where you are now + where you want to be)
+
Us (OPPPS insight +/or tailored support)
=
A clear path forward, less overwhelm, and a business that feels like it’s finally working
Health Checks
With anything in business its important to ensure things are working.
Our regular Health Checks are designed to:
- check progress
- suggest improvements
- report updates
Our commitment to you
Integrate with your team
OPPPS is built to enhance your team not replace it.
Whether you have a VA, freelancers, or a small team, we integrate smoothly to bring structure, clarity, and alignment. By focusing on Process, Project Management, and People, we help your team work smarter, reduce chaos, and keep your business running like clockwork.
Seamless service
Confidentiality agreement
Confidentiality and integrity is imperative with our partnerships and for this reason, all our team members sign a confidentiality contract.