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Managing the day-to-day so you can shape your future

Processes that work,
 VAs who organise

We provide two powerful services that will improve significantly, everyone’s experience of working with, and in, your business.

  1. Process mapping with continuous improvement built-in
  2. VA Bureau of highly organised, capable and personable assistants

You, your people and your customers will feel real benefits from processes that work always, and admin managed by an organised VA. The features linking our two services are efficiency and chemistry. Clients like working with us because it’s a truly collaborative relationship, creating the ‘ah, this is working for me’ effect.

WJL is all about using people and process to get your business into the right shape.

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Process design and mapping

We work in many different industries for small and large businesses, so we understand the hugely important role that processes play in your success. To put it bluntly, it’s process that runs your business, whether operations or support focused.

Short and sweet or long and complicated, processes all have one thing in common – they’re built on a step-by-step principle. That’s where they either enlighten or bewilder. We’re on the side of enlightenment, designing processes that achieve what they set out to do. And making it a satisfying experience for everyone using these processes.

We’re mindful of the fact that processes can be very personal to their creators. In fact, this sense of ‘ownership’ is really important so we encourage it. It’s one of the reasons why we’re so successful at what we do. So, if your processes are:

  • In your head
  • Being ignored by your staff
  • Long-winded
  • Missing vital elements
WJL guide to process mapping

A process map (also known as a flowchart) is the basic framework of one or more processes in your business. It shows, as a visual representation, the relationship between each step, and where decisions are required along the way. Process maps are great planning tools because you can see, at a glance, the flow of work as a series of events that produce (or not) an end result.

WJL uses flowcharts and process maps to:

  • Provide effective visual communication of ideas, information and data
  • Help with problem solving and decision making
  • Identify problems and possible solutions
  • As a training tool on how a process is broken down into steps
  • Show detailed connections and sequences
  • Clearly document an entire process, from start to finish
  • Develop co-operation and communication between those using the same process

Process mapping encourages people to work together and continuously improve. They have ownership of the process and, therefore,  are motivated to use it!

VA Bureau

Ask yourself the question: do you have enough time and space in your week to schedule in regular planning for your business? Find new opportunities, focus on where the real money is, think about the ‘bigger picture’? If the answer’s yes, then you probably aren’t doing any bookkeeping or making your own travel arrangements. Everyone else is burdening themselves with admin! And in our experience, this is most business-owners.

The norm is spending almost a third of their time on the day-to-day tasks that, while important, should be done by someone more appropriate. WJL VAs empower our clients to think and behave like CEOs. We give them advantages usually associated with big brands and corporates. We give our clients the chance to have an executive assistant.

Hiring a VA is a big step – we get that – but only psychologically. Once you reach the tipping point of neglecting your priority core work in favour of updating Xero, your business will be treading water. And you’re quietly drowning in admin. So financially, hiring a VA is a no brainer. 

The VA no-brainer

Here are four obstacles that business people put in their own way of having a VA :

I don’t trust anyone with my admin and personal details
We only work with VAs who we’ve properly screened and checked out. WJL’s VAs are trustworthy and discrete.

No one will do it properly – I’ve tried VAs before
WJL’s VAs are not like any other. Their primary task is to assist you and work with you. You won’t realise how much of a burden you are carrying until your VA takes it away from you.

It will take too long to train them on how I like things done
We’ll start with one or two tasks to gain your trust and get you used to delegating.

I don’t know what to delegate
We’ve got a process to sort that!

I can’t afford a VA – It’s a luxury
You can afford a VA if they free up your fee-earning time.

The value of a WJL VA boils down to ability, diligence and gaining trust.

This is who we are, and what we achieve

We’re a team of professional, qualified process mappers, project managers and VAs. Our founding owner, Wendy Johnstone, is PRINCE2 qualified with a corporate background in financial services. It’s our mission to give the smaller business the leverage they need to achieve their potential. Saving time, improving performance and increasing productivity through fit-for-purpose process mapping and the strategic use of VAs.

We call it the inside track on how the corporate world works with process and people. More control over the future, better management of the day-to-day.

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