Our Services
Strategic operations through OPPPS.
Day-to-day support from VAs who get it done.
Why and What
We offer two closely connected services designed to remove overwhelm, create clarity, and help your business run like a well-oiled machine:
OPPPS – Our signature operational framework, rooted in Process Mapping, Project Management, and People, gives your business the structure it needs to scale. We identify what’s holding you back and design streamlined, strategic systems to move you forward — fast.
VA Bureau – Our handpicked, highly capable VAs provide flexible, loyal, and skilled support to slot straight into your team. They’re not just task-takers — they’re trusted collaborators who get things done and keep your business running smoothly day-to-day.
Big businesses rely on strong systems and operational support and now, so can you.
We’ve taken the best of corporate structure and made it accessible, affordable, and fully bespoke for smaller, growing businesses.
This is How it Works
1. The discovery stage
This is where we start whether through OPPPS or our VA Bureau. We take time to understand your business, your bottlenecks, and what’s holding you back.
Our freefall sessions are designed to get your thoughts flowing. We ask the right questions, spot the gaps, and uncover where your processes, people, and projects are misaligned. Once we see where the friction lies, we create smart, tailored solutions that bring clarity, ease, and momentum.
You’ll be surprised by what we uncover and how quickly it starts working in your favour.
2. The chemistry stage
Many of our clients comment on how much they like working with WJL because of the ‘chemistry’ that exists between us. So, finding out the best way of working together as a team, is the next most important task.
Clearly personality is an important element, but often, a ‘good fit’ boils down to understanding how someone ticks: how they like to work, where we can play to each other’s strengths and be tolerant of our weaknesses. The common factor is the task ahead – pulling apart the processes and re-mapping them, singling out the tasks to be undertaken and how. It’s amazing how quickly our team comes together.
3. The implementation stage
As experienced project and operations managers, we move fast from planning to delivery whether we’re placing a VA or rolling out a full OPPPS project. We agree a clear timeline and get to work on the details.
It starts with onboarding, so you understand how we’ll work together and what tools we’ll use. We gather feedback, track progress, and adjust as needed with regular check-ins to keep you in the loop.
You’ll receive clear updates and reports that show what’s been done, what’s next, and the long-term value we’re creating for your business.
4. The health-check stage
The health-check stage is an ongoing process of review and refinement. As your business evolves, so do your processes, people, and priorities which is why our OPPPS framework and VA Bureau support are designed to flex with you.
It’s not just about improvement — it’s about learning, adapting, and continuously aligning operations with your goals. The real value lies in how our support grows with your business.
