From Ooops to Oppps — where overwhelm ends and scale begins.
Smart processes, organised people.
Support that actually works.
We offer two powerful services to streamline your business from the inside out:
OPPPS – From Overwhelm to Scale using Process, Project Management & People
We fix the foundations. Through smart process, structured delivery, and practical project management, we help you run a business that doesn’t fall apart without you.
VA Bureau – Organised, Capable, Personable
Our trusted VAs take admin off your plate efficiently and with a human touch. You’ll get proactive support that actually thinks ahead.
The common thread – efficiency + chemistry.
You’ll feel it and so will your team and your clients.
That “ah, this is working” moment? We make that happen.
From Ooops to OPPPS
Where chaos ends, clarity begins and scaling finally feels possible.
We help growing service-based businesses untangle the overwhelm and build operations that actually work.
Our signature approach OPPPS brings together the three pillars your business needs to scale without burning out:
- Process – streamlined systems that take the guesswork (and stress) out of how things run
- Project Management – strategic oversight to keep your ideas, launches, and delivery moving
- People – the right team, in the right roles, with clear ownership and support
Whether you’re a coach, consultant, or expert-led business, if everything still depends on you you’re not scaling, you’re surviving.
We change that.
WJL guide to OPPPS
What is OPPPS?
OPPP stands for Overwhelm, Process, Project Management, People & Scale — the five areas where most businesses get stuck.
At Wendy Johnstone Ltd, we use tools like process mapping and flowcharts to bring clarity to how your business really works (or doesn’t). When you can see it, you can fix it.
We use OPPPS to help you:
- Visualise how work actually flows
- Spot what’s slowing you down
- Get your team on the same page
- Create structure without stifling flexibility
- Build processes people will actually use
Whether you’re refining how you deliver, run projects, or lead your team OPPPS helps you reduce chaos and scale with confidence.
VA Bureau
Ask yourself the question: do you have enough time and space in your week to schedule in regular planning for your business? Find new opportunities, focus on where the real money is, think about the ‘bigger picture’? If the answer’s yes, then you probably aren’t doing any bookkeeping or making your own travel arrangements. Everyone else is burdening themselves with admin! And in our experience, this is most business-owners.
The norm is spending almost a third of their time on the day-to-day tasks that, while important, should be done by someone more appropriate. WJL VAs empower our clients to think and behave like CEOs. We give them advantages usually associated with big brands and corporates. We give our clients the chance to have an executive assistant.
Hiring a VA is a big step – we get that – but only psychologically. Once you reach the tipping point of neglecting your priority core work in favour of updating Xero, your business will be treading water. And you’re quietly drowning in admin. So financially, hiring a VA is a no brainer.
The VA no-brainer
Here are four obstacles that business people put in their own way of having a VA :
I don’t trust anyone with my admin and personal details
We only work with VAs who we’ve properly screened and checked out. WJL’s VAs are trustworthy and discrete.
No one will do it properly – I’ve tried VAs before
WJL’s VAs are not like any other. Their primary task is to assist you and work with you. You won’t realise how much of a burden you are carrying until your VA takes it away from you.
It will take too long to train them on how I like things done
We’ll start with one or two tasks to gain your trust and get you used to delegating.
I don’t know what to delegate
We’ve got a process to sort that!
I can’t afford a VA – It’s a luxury
You can afford a VA if they free up your fee-earning time.
The value of a WJL VA boils down to ability, diligence and gaining trust.
This is who we are, and what we achieve
We’re a team of experienced process mappers, project managers, and VAs led by our founder, Wendy Johnstone, a PRINCE2-qualified operations specialist with a corporate background in financial services.
At Wendy Johnstone Ltd, our mission is to give smaller businesses the kind of operational leverage big businesses take for granted helping you save time, improve performance, and increase productivity. Through our OPPPS framework and VA Bureau, we design tailored systems and support that are built to grow with you.
Think of it as your inside track on how the corporate world gets things done combining project management, people and process to give you more control over the future, and better management of the day-to-day.