From OOOPS to OPPPS!
Fix the gaps in your backend.
OPPPS takes your business from chaos to clarity:
Overwhelm – Process – Projects – People – Scale
HELP! Your business looks great on LinkedIn but behind the scenes… yikes.
Strategic process support that pays for itself.
You bring the vision (and the chaos). I’ll bring the structure, strategy, and human-first support like business Spanx to hold it all together and make it work.
What You Get
Stop the madness plan; a personalised plan to fix your backend and stop the constant plate spinning.
Processes and SOPs; to create done-for-you operational foundations so clear your future VA could cry happy tears.
Practical, people-first support; a partner who gets your business and will gently pry the £10 tasks out of your £200-an-hour hands.
A gift of your time back; a calm, collaborative experience because silence is sexy, and you might even get 10 seconds to think again.
Here’s the truth: OPPPS isn’t complicated. It’s not rocket science it’s just the work that most founders would rather run a mile from. Lucky for you, we’re the opposite. We geek out on the backend, and because it’s what we do every day, we make it quick, painless, and (dare I say) even enjoyable.
The transformation from chaos to total control
Let’s create a process driven lean mean machine that doesn’t need you at the centre of everything because right now, you’re juggling everything client work, team dramas, and a to-do list that breeds overnight. Right now, you’re juggling everything – client work, team dramas, and a to-do list that breeds overnight.
Scaling feels like a fantasy because you’re stuck in the day-to-day, doing £10 tasks in your £200 an hour business.
After OPPPS, your business runs without you being its brain, arms, and legs. You get clarity, structure, and the freedom to finally lead instead of constantly “doing.” And yes, you can stop cleaning your own bath.
Your business deserves better than duct tape. Let’s make it run without you.
Scaling doesn’t have to be chaotic.
Let’s build your backend properly.
Everyday business doesn’t need to feel like hard work.
Your business is growing, but behind the scenes? It’s messy, reactive, and held together by duct tape (and maybe a prayer).
You’re juggling clients, delivery, and strategy without the systems or structure to support you. And yes, your business looks great on LinkedIn but behind the scenes… yikes.
Right now, you might be feeling:
Stretched so thin; you could double as clingfilm
Like a business slave; your entire business relies on your brain (and caffeine)
On edge; one wobble and everything could come crashing down.
Nervous that if one thing wobbles; the whole thing will fall apart
Imagine if scaling felt calm, not chaotic:
A backend that actually works; without you duct-taping it daily
Processes so smooth; your future VA might weep with joy
Support that fits how you work; not how someone on YouTube told you to
Space to actually lead; without burning out or scrubbing your own bath
Let’s take a moment to take you From OOOPS to OPPPS!
Using my proven OPPPS framework, we’ll
Make it feel easy, by fixing the gaps and stop the spinning plates
Build solid operational foundations; that free you from the day-to-day
Give you back the headspace to grow without losing the human touch
I don’t just “fix your backend.” I become part of your business. I treat it with the same care and commitment as if it were my own listening closely, collaborating every step, and bringing calm, strategic support to get your business running like a dream.
You’ve built something brilliant. Now let’s give it a backend to match.
Your business deserves better than duct tape. Let’s make it run without you.
Spots are limited book a free 45-minute clarity call and let’s chat.
Let’s start with why OPPPS exists
Behind every thriving business lies one uncomfortable truth:
You can’t scale or make day-to-day feel easy when business is not built properly.
Most founders skip this part.
They focus on the shiny front end, wing it on the backend, and hope no one notices the duct tape.
That’s where OPPPS comes in a human-first, done-for-you operations framework for founders who’ve outgrown the DIY stage and are ready to stop juggling plates and start scaling properly.
Any scalable business needs to answer three critical questions:
1 . Where are you now?
Let’s lift the lid on your backend: your systems (or lack of them), your workflows, your people, and the pain points keeping you up at night.
2. Where are you going?
We’ll define your long-term vision, capacity goals, and what success actually looks like for you (beyond “not drowning in admin”).
3. How will we get you there?
We’ll create and implement a clear, calm operational plan that grows your business without burning you out—or turning you into the world’s most overpaid admin assistant.
Right now, your business might look great on LinkedIn… but behind the scenes?
- You’re stuck in the weeds; doing £10 tasks in your £200-an-hour business
- Processes live in your head; not on paper
- Delegating feels impossible; because you have no time to even think
- You know things need fixing… but you’re too busy duct-taping to start
From OOOPS to OPPPS! changes that.
I bring the structure, strategy, and steady partnership to get your operations working for you, not against you.
By the end of our time together, you’ll have:
- A clear, people-first operational foundation
- Processes that support you (and don’t wake you up at 3am)
- Headspace to lead and grow instead of firefighting
You’ve nailed the front end. Now let’s make your backend match.
Your business deserves better than duct tape.
Spots are limited book your free 45-minute clarity call and let’s get this sorted.
Why From OOOPS to OPPPS!
Scaling a business isn’t just about selling more it’s about having a backend that doesn’t collapse the second you grow.
If your business currently runs on sticky notes, memory, and mild panic, you’re not alone. Most founders nail the front-end shiny branding, social posts, happy clients while behind the scenes it’s a duct-taped circus of spinning plates. That hidden chaos is exactly what stalls growth.
That’s why OPPPS exists.
You don’t just get ops support.
You get a strategic, relationship-first partner working inside your business.
I bring:
- Structure where there’s confusion
- Clarity where there’s overwhelm
- Calm where there’s chaos (and maybe even 10 seconds to think remember silence?)
Using the OPPPS framework
I help you:
- Fix the sneaky gaps; in your backend before they trip you up
- Streamline processes and project flow; so work actually moves without you pushing it
- Support (or set up) your team; so they can do more than look busy
- Build scale with you systems; so, they are not working against you
You’re not just getting a VA or a task-ticker. You get a qualified project manager, people-first strategist, and sounding board who treats your business like it’s their own.
This isn’t just ops support.
It’s your business backbone.
With me by your side, you’ll stop spinning plates and start running a business that feels grounded, scalable, and sustainable.
Your only job? Show up as the CEO.
I’ll help you finally build the backend to match the brilliant business you’ve already created.
Limited spots available let’s build this right.
Because this is a deep, hands-on partnership, I only work with a small number of clients at a time. You get my full attention, strategic brain, and a little Wendy-style tough love every step of the way.
If you’re ready to ditch the everyday hard work, duct tape and scale without the stress, book your free 45-minute clarity call today.
“I had the pleasure of working with Wendy Johnstone on a corporate client engagement, and her operations management support was invaluable. Wendy’s strength in relationship management ensured that everything ran smoothly from start to finish. She expertly handled the scoping, scheduling, and contracting process, allowing me to focus entirely on delivering a great training experience. Her professionalism, attention to detail, and ability to anticipate and resolve challenges made a significant difference. I highly recommend Wendy to anyone looking for seamless operational support that enhances both client relationships and service delivery.”
Anita Rolls
Career Intelligence Academy
Spots are limited! Find out how I can help with your launch – book a 30-minute launch clarity call now!
What is OPPPS?
OPPPS is my signature framework for founders who’ve grown fast… but left their backend behind.
It stands for: Overwhelm, Process, Project Management, People, and Scale the five pressure points that quietly stall your success.
If your business looks shiny online but behind the scenes it’s held together with duct tape, sticky notes, and mild panic, OPPPS is how we fix that.
Here’s how it works:
I partner with you over six months to:
Overwhelm
Clear the chaos and create breathing space so you can actually think.
Process
Get those workflows out of your head and into repeatable, streamlined systems.
Project Mgt.
Bring structure, priorities, and accountability so nothing slips through the cracks.
People
Delegate with confidence and get the right support in the right seats.
Scale
Build the foundations for growth that feels calm, not chaotic.
What you get:
- Space; to finally step into the CEO role
- Streamlined processes; that actually work without you
- A business that runs smoothly; instead of running you ragged
- Confidence; in your team (or support to build one that works)
- A strategic, relationship-first partner constantly in your corner
- Human-first ops; that give you freedom without losing the personal touch
OPPPS isn’t just ops support it’s your business backbone.
Structure creates freedom, but it’s the human touch that makes it last.
Limited spots available.
If you’re ready to swap duct tape for a business that actually scales and feels easy, book your free 45-minute OPPPS clarity call.
OPPPS FRAMEWORK
What’s covered in your OPPPS clarity call
In 45 minutes, we’ll cut through the chaos and get real about your business:
- Mini Backend Audit – Spot the gaps, the duct tape, and the “we’ll fix it later” bits
- Your Pain Points – Where you’re stretched, spinning plates, or secretly firefighting
- OPPPS Framework Walkthrough – See exactly how Overwhelm, Process, Projects, People, and Scale apply to your world
- Clear Priorities – What to fix first for the biggest impact without adding more to your plate
- Straight-Talking Fit Check – An honest chat about what support you need, and whether we click
Think of it as clarity meets strategy with a side of calm you’ll leave knowing exactly where to focus next (even if we don’t work together).
Hi I’m Wendy!
I’m the founder of Wendy Johnstone Ltd, a qualified Project & Operations Manager, and the creator of the OPPPS Framework designed to help founders scale with structure, not stress.
I started out as a Virtual Assistant, building a fully booked business from scratch. And here’s what I learned fast:
Hard work alone won’t grow your business.
Smart operations will.
Over the years, I’ve helped 100s of business owners stop juggling all the things and finally get a backend that actually works:
- Processes that don’t live in your head
- A team that knows what they’re doing
- Space to lead without constantly firefighting
I’ve seen firsthand what happens when you grow without structure:
- Sticky-note systems
- Middle-of-the-night panic about client delivery
- A “successful” business that feels like it’s one step from chaos
That’s why I built OPPPS to turn that chaos into calm.
With my people-first, process-smart approach, we’ll create a backend that:
- Works without you doing everything
- Gives your team clarity and confidence
- Makes growth feel exciting (even… fun?)
If your business looks great on the outside but behind the scenes it’s a bit “duct tape and hope,” OPPPS is for you.
Spots are limited.
Book your free 45-minute OPPPS clarity call and let’s see what’s possible when your business finally has the structure to scale.
From OOOPS to OPPPS! Fix the Gaps in Your Backend.
Option 1
Pay in Full
£6,000
One time (BEST VALUE)
BONUS: Exclusive access to Wendy via WhatsApp on top of your weekly calls
Option 2
Payment Plan
£1,075 for 6 months
This is for you if…
Your business looks successful, but behind the scenes it’s chaos + sticky notes + too many late nights
You’re constantly firefighting and stuck in delivery with zero space to actually lead
You’ve got (or want) a team, but delegation is a myth without proper systems
You’re ready to hand over the backend to someone who “gets it” and actually gets it done
You want calm, not control—support that feels collaborative, not corporate
You’re looking for a trusted partner who’ll treat your business like their own
This Package Isn’t for You if…
You’re after a quick fix but don’t want to change how your business runs
You’re clinging to control and not ready to delegate (no judgment, but we can’t scale that way)
You want someone to just take orders, not a strategic partner who’ll challenge and collaborate
You’re not ready to invest in the backend – even though it’s what’s secretly holding you back
You prefer surface-level support instead of building sustainable processes + relationships that last
I’ve been working with Wendy for 2 years now, and I can honestly say I won’t want to run my business without her. A small client project turned into a very large client project and I brought Wendy in to support me with a few things. Those few things are now many things, and I have come to see her as an extension of me in that project. She knows the back-office elements and the detail of the project administration a lot better than I do, has developed fantastic relationships with so many people within the client organisation which means that everything runs smoother, is the person I will regularly ask ‘what’s the right thing to do here?’ and whose judgement and integrity I have come to really trust. They don’t come better than Wendy.
Helena Clayton
Helena Clayton Consulting
Spots are limited! Find out how I can help with your OPPPS – book a 30-minute OPPPS clarity call now!
Frequently Asked Questions – From OOOPS to OPPPS! Fix the Gaps in Your Backend.
