What do we do?

We will make your life easier

At Wendy Johnstone Ltd we pride ourselves in offering highly professional relationship based virtual support, tailored to your requirements, to ensure your life is hassle free.

We understand there aren’t enough hours in the day for you to complete all the time consuming tasks associated with running a successful business. This is where we can help you; our highly experienced Virtual Operation’s Manager’s and Assistants can step into these roles, allowing you to use your time more effectively.

Our values

Values are really important at Wendy Johnstone Ltd, its not only about the way we work with our clients but the way we work with each other.

We always make sure that we work within our values which are to:


  • Use “Integrity” in our dealings with clients, colleagues and ourselves
  • Be “passionate” about growing and fulfilling our clients and our own business goals
  • Work transparently with a “collaborative” open attitude and manner
  • Be fully “responsible” for providing a dependable service that is “supportive” and provides freedom
  • Build long-term “relationships”

Who do we work with?

Wendy Johnstone Ltd is based in St Ippolytts, just outside Hitchin in Hertfordshire, the location being just as niche as the service being that there are three different ways to spell St Ippolytts.

We currently work with businesses who are based all over the UK, that’s the beauty of being virtual, the benefit being that we experience working with different types and size of business.

From pre start-up, those that have yet to start on the journey of building their business, to start-ups which are those businesses who have only been trading up to 6 months and established businesses who have been up and running for more than 6 months. Wherever you are on your business journey, we can help you.

Who we help

We have corporate backgrounds and experience across many sectors within professional services, this enables us to assist our clients effectively. We understand the pressures that our clients are under and realise the importance of having the right support in place at the right time.

Here are some of the types of clients we have helped and the typical challenges they face:

Leadership & Training (L&T) & HR Professionals

As creative individuals we find that L&T & HR professionals fall into three areas, these being they:

    • have lots of creative ideas though don’t have the skills to apply structure and process to make things happen
    • don’t have enough time to work in their business on the mundane tasks as they are consulting with clients, delivering workshops or 121 coaching sessions all day
    • want to grow and the only way they can do this is by implementing an associate model, which takes time and resource to establish and manage on a day to day basis


Constantly busy throughout the year managing companies books, payroll, management accounts, VAT & Tax Returns, we find there is just not enough time in the day. Our Accountants fall into two categories, they:

    • don’t have the time to manage their own mundane tasks like sending invoices, adding purchases and managing expense receipts
    • recognise that their time is more valuable working for their clients, as they get paid a better rate

Consultants & Solicitors

Generally we find that its just not best use of our Consultants and Solicitors time, they are on good rates and just want someone to take away the pain. We find they fall into two categories they:

    • don’t want to manage the infrastructure around their business from managing their diary to managing a team of associates
    • just want trusted pair of hands to take control of things for them

Mortgage Brokers & Insurance Companies

We usually find these are bigger businesses with a team of people, we typically find:

    • there is a need for someone to oversee the operation, to ensure there is an operating rhythm and that the day to day running of the business is smooth
    • the Operations side of the business, has high overheads and is more cost effective if its outsourced

PR/Marketing Agencies

Busy creative environments with tough deadlines, again generally with bigger teams typically we find:

    • someone is needed to create process and structure to keep things on track
    • want to come across as being a bigger business and having an Operations Manager in place helps reinforce this

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